To do this, the well-informed consumer must know a few lemon-law basics.
Lemon laws are different from state to state, but they have the same purposes: - to protect the consumer - to require that manufacturers remedy problems under warranty - to mark out procedures for resolving disputes between consumers and manufacturers - to provide refund or replacement when a vehicle is not fixed How do I know if my vehicle is a lemon in Pennsylvania? To be deemed a lemon in Pennsylvania, your vehicle must meet these criteria: - The car has a problem that is covered under the warranty, or it has been out of service for a minimum number of days How does the law work?
First, keep in mind that the burden of proof is on you the consumer, so document everything more on this later.
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If your vehicle meets all of the lemon criteria, then the law allows for a full refund or, if the manufacturer offers and you opt for it, a replacement vehicle. Check your state laws for specific procedures and requirements.
What kind of expenses can I recover under the law? If the problem appears after the time and mileage limitations, you may still be entitled to compensation as there are other consumer-protection laws on the books--the Magnuson-Moss Warranty Act and the Uniform Commercial Code are two federal laws; your state will also have its own set of consumer-protection laws. What should I do now?
Be sure you've given the dealer a reasonable opportunity to fix the problem. Where records aren't available conversations with your dealership and service technicians, for example keep written notes. Keep in mind that while the Lemon Law is for your protection, auto manufacturers are highly motivated and know the law better than you do.
And though the Lemon Law provides you with certain rights, it also spells out your responsibilities in pursuing those rights. So make sure your next steps are the right steps.
Our state-by-state guides will explain in plain English how Lemon Law claims are handled where you live. In most cases, your state will mediate between you and the automaker to get the vehicle repaired or replaced, or your money refunded.
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Don't get stuck with a car you can't drive. Instead, empower yourself with information. Use our state Lemon Law guides to find out how to keep good records, notify the manufacturer that the vehicle is flawed, file a Lemon Law complaint, and receive restitution.
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