Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice


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Students who use VU Mail Services improperly, or who fail to return equipment they have borrowed to transport packages, or who fail to return items delivered to them in error, will be referred to the office of Student Accountability, Community Standards, and Academic Integrity. Mailing Instructions and Shipping:. University policy prohibits residential staff from accepting package deliveries at residence halls due to the lack of storage space and concerns regarding liability. For package delivery, see the paragraph on packages, below. First-class mail is available, daily, by 10am.

Packages, parcels, boxes and mail requiring signatures are inventoried when they arrive at Station B and Peabody mail centers. Students must present valid student ID Commodore Card in order to pick up their packages. Students may use any shipping carrier, and should insure all packages up to the value of the contents.

Students should number the packages when sending more than one.

50 Warning Signs of Questionable Therapy and Counseling

Example: 1 of 4, 2 of 4, etc. First-year students should consult the Mail Services website for specific move-in instructions. Packages will be held for five days, at which time a second-notice will be emailed. Packages will be held three additional days, and if unclaimed, returned to the sender without further notice. Refrigerated items must be clearly marked as such, will be held no longer than five days, and if unclaimed returned to the sender without further notice.

For more information call the Station B Post Office at 32 Students who need assistance on how to ship items to or from Vanderbilt may visit either the Station B Post office or the Peabody Mail Center, or visit the Mail Services website. Students with disabilities who need assistance with packages may inquire at either location. Students who do not want to incur these charges must complete the following procedure:.

Students, registered student organizations, and departments may use the internal campus mail service without paying postage. Candidates for student offices will not be granted authorization to distribute un-addressed mail. A complete list of policies regarding campus mail may be found on the VU Mail Services website. In compliance with the Higher Education Opportunity Act of , Vanderbilt University provides each student residing on campus the opportunity to designate a confidential contact to be notified by the University in the event that the University, through its established procedures, determines that a student is missing.

Although not required, Vanderbilt makes the missing student notification procedure available to all students. The confidential contact will be registered confidentially and only authorized campus officials will have access to this information. This information will be disclosed to no one outside law enforcement. In the case of non-emancipated students under the age of eighteen, the HEOA requires that a custodial parent or guardian be notified; however, an additional, confidential contact may also be specified. Vanderbilt University will also notify an appropriate external law enforcement agency and others at the University, as appropriate, about the missing student, within the same hour period.

All logos, seals, names, symbols, and slogans associated with, and used by, Vanderbilt University are trademarks and are the exclusive property of the University. Reproduction and use of these marks must be approved by the Office of Brand Engagement and Governance. This includes all merchandise e.

Students may contact the Office of Brand Engagement and Governance at brandengagement vanderbilt. A student in the first year of full-time study is classified as a first-year student for purposes of meal plans, parking privileges, running for campus office, etc. Transfer students enrolled in an accelerated three-year graduation program are classified in consultation with the appropriate student affairs deans of their respective schools or colleges.

Classification for room assignments in campus residences, is determined by the office of Housing and Residential Education in consultation with Vanderbilt Student Government. Motor vehicles operated on campus by Vanderbilt University faculty, staff, and students must be registered annually with Parking Services. Resident student parking on campus is a privilege and is primarily reserved for juniors and seniors. First-year students may not register or park vehicles on campus; however, a limited number of long-term vehicle-storage spaces are available to sophomores on a first-come, first-served basis.

Complete parking regulations may be found on the Parking Services website. As above, motorized vehicles operated on campus by Vanderbilt University faculty, staff, and students, must be registered annually with Parking Services. The operation of motorcycles, motorized bicycles, motor scooters, and mopeds on sidewalks walkways and similar paths is prohibited, in keeping with Tennessee Code Annotated Vehicles providing for of accessibility such as motorized wheel chairs , are exempt from the prohibition if approved in advance through Student Access Services.

Complete regulations regarding motorcycles etc. Sections of the Metropolitan Nashville Traffic and Parking Code dealing with bicycles apply both on and off campus. Vanderbilt policy concerning the use of bicycles on campus is as follows:. Registration of bicycles through Operation ID at the Vanderbilt University Police Department helps to deter theft and helps to identify the owners of bicycles that have been recovered.

Bicycles may be registered online. Bicycle owners should notify Vanderbilt Police if their bicycles are stolen or if they sell their registered bicycles. To prevent theft, U-locks should be used to secure bicycles to racks. Bicycles may not be parked in the public areas of campus buildings. Securing bicycles to the decorative grillwork of campus buildings, to hand rails, or to any structures not designated for securing bicycles is prohibited. In certain areas, fences have been adapted for use as bike racks, where such use does not impede traffic. Bicycles may not be secured to fences adjacent to stairs or sidewalks, or within fifteen feet of a building entrance or exit.

Persons involved in bicycle accidents that result in personal injury should report the accidents to the Vanderbilt University Police Department. Golf Carts. Golf carts are prohibited on campus, except when used by those departments Alumni Events, e. Golf carts may not be operated on Metro streets and must yield to pedestrians on sidewalks. Both non-commissioned and commissioned officers staff the department. Vanderbilt officers with special police commissions have the same authority as that of a municipal law enforcement officer while on property owned, operated or otherwise controlled by Vanderbilt.

When a Vanderbilt student is involved in an off-campus incident, Vanderbilt police officers may assist with the investigation in cooperation with local, state, or federal law enforcement. Metro Nashville police routinely work and communicate with Vanderbilt officers on any serious incident occurring on campus or in the neighborhoods and business areas surrounding campus. Metro Nashville police have primary jurisdiction in all areas off campus, but Vanderbilt police officers are often dispatched to respond to student-related incidents that occur in close proximity to campus.

Vanderbilt officers have direct radio communications with the Nashville police, fire department, and ambulance services to facilitate rapid response in any emergency situation. VUPD offers a wide variety services described in detail on its website. Services include the following:. Vanderbilt encourages students to engage with public issues and in the political process to the fullest extent of their interests. However, because of its tax-exempt status, the University is subject to restrictions concerning certain political activities.

In particular, the Internal Revenue Code imposes limitations on tax-exempt organizations relating to attempts to influence legislation, and an absolute prohibition on participating or intervening in political campaigns on behalf of, or in opposition to, candidates for public office.

These limitations affect students and student organizations in several ways. For one, the prohibition on supporting or opposing political candidates means that student organizations must not use the benefits they receive from Vanderbilt, such as funds, space, or use of facilities, on behalf of a political candidate.

If Vanderbilt space or facilities are provided to a candidate, the University must approve such use in advance, as well as determine, and collect from the candidate, the fair market rate for such use, to be charged equally to any candidates, in advance of the use. Students and student organizations are prohibited from taking any action that would imply that Vanderbilt is endorsing or opposing particular candidates, political parties, or organizations.

Students who choose to run for public office while enrolled at Vanderbilt must separate their campaign activities from their association with the University. This could mean finding a location other than their campus residences, if they have any, from which to conduct campaign activities. In the interest of furthering its educational mission, Vanderbilt may allow candidates for office to speak or hold public events on campus, and if it does, then access is provided without discrimination as to viewpoint or party affiliation among candidates.

Students or student groups wishing the University to invite speakers who are candidates should consult the Office of Public Affairs to comply with this section. Vanderbilt believes strongly in educating individuals on best practices for keeping minors safe and the duty to report child maltreatment.

For many Vanderbilt students, interaction with children and adolescents through service or academics is a vital part the Vanderbilt experience. And, students involved in research may also interact with minors as observers of--or participants in--the research. Vanderbilt hosts thousands of minors in programs and activities.

Chapter 1: University Policies and Regulations

Tennessee is a mandatory reporting state, and all suspicions of child abuse must be reported. The Protection of Minors policy clarifies the reporting process for both internal and external reporting requirements at Vanderbilt. University policy for the refund of tuition and room charges provides a percentage refund based on the dates of withdrawal and check-out from the residence.

Students who withdraw officially or who are dismissed from the University for any reason may be entitled to a partial refund in accordance with the established schedule available on the Office of Student Accounts website. Vanderbilt is a private and non-sectarian University that has committed itself to helping its students acquire knowledge and standards of value, develop a sense of responsibility, explore religious concerns and issues, and develop their own sense of purpose.

The University itself is diverse in its makeup and perspectives and encourages diversity in its student body. The University, therefore, provides both directly and indirectly for the religious and moral development of its students. Programs in this area are predicated on the right of students to form and freely express their own beliefs and values.

A campus where persons from diverse traditions live and work is an open forum for all perspectives. Respect for all religious faiths is essential; observances and holy days are honored; and dialogue among groups is encouraged. Code of Behavior for Religious Groups. The element of personal development, as mentioned above has been given expression in the establishment of the Office of the University Chaplain and Religious Life , in the recognition of qualified affiliated religious professionals, and in the registration of student religious groups whose goals are in keeping with those of the University.

The purposes of the University are harmonious with the purposes of addressing issues of religion, values, ethics, and morality of life; in helping members of the University community to articulate a personal philosophy of life, and in understanding the interactions of faith, intellectual inquiry, and social responsibility as bases for finding and affirming meaning and satisfaction in life. Specific University goals for moral and religious development include the development of programs to help those in the University community to:.

The University expects that all religious groups which are affiliated, recognized, or registered, respectively, will conduct their affairs so that their policies, programs, and personal actions are in accordance with University catalogs, handbooks, and manuals, such as the Student Handbook, and the Faculty Manual. The University also expects that all such religious groups on campus will conduct their affairs in such a manner that no one will be intimidated or coerced and that participants in any group may freely express their beliefs and values.

The University reserves the right to make other regulations as necessary, without notice, to secure maximum freedom, comfort, safety, and convenience for all. It is the policy of Vanderbilt to make every reasonable effort to allow members of the University community to observe their religious holy days without academic penalty. Absence from classes or examinations for religious reasons does not relieve students from responsibility for any part of the course work required during the period of absence.

Students who expect to miss classes, examinations, or any other assignments as a consequence of their religious observance should be provided with a reasonable alternative opportunity to complete such academic responsibilities. It is the obligation of students to provide faculty with reasonable notice of the dates of religious holidays on which they will be absent, preferably at the beginning of the semester.

Students who are absent on days of examinations or class assignments should be offered an opportunity to make up the work without penalty if they have previously arranged to be absent , unless it can be demonstrated that a makeup opportunity would constitute an unreasonable burden on a member of the faculty. Should disagreement arise over what constitutes an unreasonable burden or any element of this policy, parties involved should consult the department chair, or, in schools without department chairs, the dean of the school. A listing of religious holy days and policies may be found at The Office of the University Chaplain and Religious Life website.

Authorization to live elsewhere is granted at the discretion of the Director of Housing Assignments in special situations, or when space is unavailable on campus. Vanderbilt University is a smoke-free campus. Smoking and the use of electronic cigarettes, vaporizers, etc. Greek organizations may elect to designate outdoor smoking areas on their house grounds. Vanderbilt University is committed to providing a healthy, comfortable, and productive environment and offers several resources for smoking cessation.

This act affords matriculated students certain rights with respect to their educational records. These rights include:. Any student who does not wish disclosure of directory information should notify the University Registrar in writing. No element of directory information as defined above is released for students who request nondisclosure except as required by statute. The request for nondisclosure does not apply to class rosters in online class management applications, or to residential rosters—or rosters of groups a student may join voluntarily—in online, co-curricular engagement applications, or rosters of other information on the websites of student organizations that a student may join.

Neither class rosters in online class management applications, nor residential rosters in online co-curricular engagement applications, are available to the public. Students may configure their privacy settings in co-curricular engagement applications to further restrict availability of information in those applications.

Address and Name Change

As of January 3, , the U. First, the U. Comptroller General, the U. Attorney General, the U. Federal and State Authorities must obtain certain use-restriction and data security promises from the third parties that they authorize to receive PII, but the Authorities need not maintain direct control over the third parties. In addition, in connection with Statewide Longitudinal Data Systems, State Authorities may collect, compile, permanently retain, and share without student consent, PII from education records, and may track student participation in education and other programs by linking such PII to other personal information that they obtain from other Federal or State data sources, including workforce development, unemployment insurance, child welfare, juvenile justice, military service, and migrant student records systems.

If dissatisfied with the outcome of this procedure, students may file a written complaint with the Family Policy Compliance Office, U. Vanderbilt Directory. Students may elect to add additional contact information to their listings, including school, academic classification, local phone number, local address, permanent address, or cell phone, pager, and fax numbers.

Students who have placed a directory hold with the University Registrar will not be listed in the online directory. Such benefits include the following:. Eligibility for Commodore Card identification, and, upon payment of appropriate activation and other fees, access to a number of services. The Process. Further Considerations. Consistent with the practice of Vanderbilt Card Services, all spouses partners are required to re-register annually to renew the card and to continue these benefits. The Student Care Network is a holistic network of services and resources pertaining to health and wellness available to all Vanderbilt University students.

Student also have access to a wide range of additional on-campus and community resources through the Student Care Network - from the Vanderbilt Recreation and Wellness Center to the Project Safe Center to a variety of community providers. To facilitate finding resources, students may refer to the Student Care Network website, or contact the office of Student Care Coordination.

Medical Excuse Policy. Vanderbilt University expects students to be honest with their instructors about their ability to attend class and complete course work, and expects instructors to work with students on these issues. Therefore, the primary offices of the Student Care Network office of Student Care Coordination, University Counseling Center, Student Health Center, and Center for Student Wellbeing do not provide excuses for minor illnesses or routine appointments that may lead to missed classes or a delay in completion of assignments.

3 Ethical Issues in Counseling Practice

The primary offices can provide students with cards documenting a visit to their office, but details of minor illnesses or routine appointments are not provided. Honest communication between an instructor and a student can better address these situations. In cases of more serious illness or injury, especially those that would require prolonged bed rest or hospitalization, the primary offices will notify the student's academic dean of the student's illness so that instructors may be formally informed of the absence s.

Student Care Coordinators collaborate with students to develop a student success plan, share education about and facilitate connections to appropriate on and off-campus resources, and provide accountability through supportive follow up meetings. Student Care Coordinators work closely with campus partners, including the Center for Student Wellbeing, the University Counseling Center, the Student Health Center, the office of Housing and Residential Education, and faculty and staff to help maintain the safety and health of Vanderbilt students.

Information about scheduling an appointment with the office of Student Care Coordination is available here. Though staff typically have a background in mental health services, it is important to understand that work with a Student Care Coordinator is not counseling or therapy.

Intern Rights and Responsibilities, Evaluation, Due Process and Grievance Procedures

This means the content of the meetings with a Student Care Coordinator will be kept private to the extent possible; however, information may be shared on a need-to-know basis with appropriate personnel within Vanderbilt University in order to coordinate and provide you with the best care. If it is necessary to share information with off-campus providers or others, you will be asked to sign a written release. The Student Health Center. The Student Health Center provides primary care and some specialty services for registered students.

Services include routine medical care, chronic disease management, office-based gynecology, travel medicine, nutrition services, and sports medicine. The Student Health Center also has a lab and can perform some office-based tests and can also send samples to the Vanderbilt Medical Center laboratory as needed. The Student Health Center's hours of operation are posted on the center's website. Students seeking treatment should call ahead at to schedule appointments.

Online appointments are also available for some urgent same-day and next-day appointments. Some routine appointments for chronic medical illnesses can also be scheduled online. Students with urgent issues will be seen on a "same-day" basis, and if no appointment time is available, will be worked in on a "first-come, first-served" basis, and triaged according to severity of illness. Emergency on-call consultation services are available at , 24 hours a day, seven days a week. More detailed information about services and health related topics may be found at the Student Health Center website.

Immunization Requirements. The State of Tennessee requires certain immunizations for all students undergraduate, graduate, and professional on university campuses.


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Students not in compliance with these mandated immunizations will NOT be allowed to register for classes. Waivers for required vaccines may be granted for religious or medical reasons. Instructions for providing waiver request documentation can be found on the immunizations requirements website. Instructions and further information are located on the immunizations requirements website. The completed Immunization Requirements form must be uploaded to the Student Health Center immunization portal by May 15, The form also collects important health history information that enables the Student Health Center staff to better serve individual student needs.

There are no office-visit co-pays for routine visits, but for medications or supplies dispensed, students will incur small charges. There are small co-pays associated with some office procedures or specialty visits such as wart removal and colposcopy. Medication and supplies ordered by Student Health physicians and nurse practitioners can usually be provided to students at a price below typical pharmacy co-pays or charges. Credit cards and the Commodore Card, or a charge to the student account may be used to pay for any charges incurred at the Student Health Center.

The Student Health Center has no relationship with any insurance company and cannot bill insurance for charges incurred at the Center. It is only with explicit written consent from the student that the Student Health Center may communicate with Deans, parents, professors, or other health care professionals.

HIPAA does have a clause that allows notification of families in the event that the student is in an emergency or life-threatening situation. This practice enables the University to provide support and assistance to students and their families. Vanderbilt University must enforce public health mandates as required by public health authorities, and may also follow Medical Center and Student Health Center recommendations when the University determines them to be in the best interest of the Vanderbilt community and the public.

Student Injury and Sickness Insurance Plan. Information about the plan is available online at www. In addition, an insurance representative has an office at the Student Health Center and can be reached at The annual premium is in addition to tuition. Coverage for undergraduate students begins August 12 and extends through August 11 the following calendar year, if the student remains in school for 31 days beginning August After 31 days, the coverage remains in effect whether the student is in school or is away from the University, and there is no pro rata refund for this coverage.

The plan provides hospital, surgical, and major medical benefits. A brochure explaining the limits, exclusions, and benefits of the plan is available online at www. Waiver of Insurance Plan. A student who does not wish to subscribe to the insurance plan offered through the University must notify the University of comparable coverage under another policy. Waiver of the student insurance plan does not affect eligibility for services at the student Health Center.

The online waiver process may be found online. The insurance charge will not be waived if the online process is not completed by August 1 for the fall semester, or by January 6 for students who are newly enrolled for the spring semester. The waiver process must be completed each academic year. Family Coverage. An additional premium is charged for family insurance coverage. International Student Coverage. International students are automatically enrolled in, and billed for, the Gallagher plan, in compliance with federal regulations relations to J-1 visa status, which requires international students and their dependents to maintain adequate insurance coverage.

Coverage through the Gallagher plan is mandatory and may not be waived. The University Counseling Center. The team of clinical professionals includes psychologists, licensed counselors including substance use specialists, psychology interns, practicum students, and psychiatric medical providers. Services include short-term individual therapy, a variety of group therapy options, and psychiatric screening and assessment. Students may work with a trained biofeedback counselor as another means of addressing anxiety or stress and pain among other symptoms.

Flexibility is maintained to address student needs according to level of acuity. This program enables students to have rapid access to a counselor for support. These resources are provided to facilitate stress management in order to minimize or prevent mental health problems. More details about services may be found at the UCC website.


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The UCC does not charge for routine services, but does charge for psychological testing, both for a screening and for a full test, and for specific disability assessments when indicated. The student is expected to pay for the testing prior to its being scheduled. The UCC has not relationship with any insurance company and cannot bill third parties for these charges. Students requiring laboratory testing are referred to the Student Health Center. Charges for these tests are made in accordance with Student Health Center policies. To the extent permitted by law, the UCC does not share information about students or anything discussed in session, with the exception of safety concerns, which may override the confidentiality policy.

For example, limits of confidentiality include situations that involve imminent risk to a client or another individual, and situations involving elder or child abuse. Center for Student Wellbeing. The Center provides prevention programming, individual coaching, skill building workshops, substance use screenings, meditation and yoga, and referrals to campus resources. New appointments for Center for Student Wellbeing services may be scheduled through the office of Student Care Coordination. Information is available here. The office of Student Care Coordination, the University Counseling Center, the Student Health Center, and the Center for Student Wellbeing make every effort to provide a mental health safety net to support students who are at risk for self harm or harming others.

Obviously, they can take your license away and threaten your livelihood. Rule 2: Do NOT ignore a board investigation. Regardless of what you think the merit of the case is, take it seriously and remember their job is to protect the public, and they can take your license away, fine you, turn you over to the DA, or put you on probation. Rule 3: Do NOT assume that your innocence will soon be acknowledged.

Never assume the complaint lacks merit, and that as soon as you explain to the board, it will be dismissed or forgotten. The board has a very complex and detailed protocol to follow in order to fulfill their mandate to protect the public. Have your attorney respond respectfully and professionally. Rule 4: Do NOT respond to a letter from the board unless you have consulted with an attorney.

Even better, have the attorney respond to the board rather than you. Rule 5. Do NOT contact the client who files the board complaint. Rule 6: Do NOT turn any material or clinical records over to the board without getting legal advice first. While the board is likely to have a right to review the case material related to an investigation, the rules of evidence are quite complex and, at times, confusing. It is best if you let your attorney advise you about what to turn over to the board according to your state law.

Indiscriminately turning records over to the board can result in additional or more serious charges than were originally intended by the board. Rule 7: Do NOT ever meet with the board investigator without legal representation. Meeting with an investigator without your attorney can be the single most professionally dangerous error you can make. It can cost you your license. Most therapists do not know their rights and need an attorney to advise them.

Rule 8: Do NOT alter the records or create new documents in the record. Never alter records and do not create new documents that are dated retroactively. Do not attempt to re-create a nice clean or pristine record as they are likely to be viewed as unrealistic and fake. Do not add termination notes, treatment summaries or anything new to existing records. Altering records is unethical and can get you into more trouble.

As one of the best California metal health defense attorneys, Mr. Brandt Caudill, J. Rule 9: Do NOT ever discuss anything, without legal representation, with the board investigator if they unexpectedly show up at your office. Even if the investigator seems friendly, informal, and chatty, neither talk to them about the case nor release any records without legal representation. If an investigator unexpectedly shows up at your office or home, politely ask for their business card and tell them that your attorney will contact them soon.

Do not allow them to pressure you to do anything right then and there. You have the right for legal representation. Rule Do NOT assume that lack of harm to client or patient will end the board inquiry. You must understand that boards often focus on whether you operated below the standard of care or not rather than on harm. They are more concerned about whether you violated any state laws or administrative or professional binding guidelines than whether your client was harmed by your treatment. While the element of harm is a crucial part of a malpractice lawsuit, it is not a determining factor in a disciplinary action, except in relation to any penalty that may be assessed.

In other words, the question about harm is much more relevant to civil malpractice suits than to licensing board investigations. Rule Do NOT talk indiscriminately to anyone who would listen. Blubbering your distress, outrage, worries, and concerns to anyone who would listen can do more harm than good. Beware, sometimes what you say can be held against you. Of course, you can talk to your attorney, consultant, and spouse. Beyond that, consult with your attorney about whom you can talk to and what you can say. Rule Do NOT even think about trying to sue the person who complained against you.

Such an attempt to sue can easily be viewed as an attempt to intimidate or harass the complainant. Recommendation 1: Contact your malpractice insurance carrier as soon as you hear from the board that you are being investigated. It is the smart thing to do and is often required by your policy.

Preferably, contact an attorney who has dealt with your board many times before on similar issues. When it comes to licensing boards, not any attorney will do. Get recommendations from your state professional organizations or from experts in the field. Go online and search for experts by carefully reading their actual books and articles and reviewing their CVs and credentials. Expert testimonies and reports can mean the difference between a devastating blow to your practice and livelihood and a defense that is coherent, effective, and convincing.

Hiring a weak, uninformed, or unhelpful expert can be devastating to your case. Choose an expert who has an expertise in the specific issues that you are dealing with. Differentiate between custody, dual relationships, touch, BPD, etc. Not all experts are made equal.

Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice

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